With three other showrooms in the Midwest, Surface Encounters in Macomb, Michigan averages more than 5,000 satisfied families each month.
Surface Encounters is one of the nations fastest growing counter top companies and they are recognized as being one of the best companies to work for. Surface Encounters specializes in fabricating and installing custom granite countertops. They have grown to 4 locations nationally: Two in Michigan, (Macomb and Wixom), Indiana and Ohio.
Chuck Russo purchased Surface Encounters, LLC, in July of 2009 and was recently interviewed by Dennis Nazelli, a Michigan small business consultant. I love what my granite counter top does for our kitchen, said Nazelli. It was amazing how the technicians measured everything with lasers and computers support programs. Nazelli was so impressed with his granite counter top experience that he accepted Russos invitation to observe the showroom and operation at Surface Encounters showroom in Macomb, Michigan. During the tour of Surface Encounters granite counter top show room in Macomb, Nazelli observed the people working there. I visited their show room and asked Chuck Russo what his companys secret for success was. Russo modestly admitted that all of his store managers and sales personnel listen to the customers needs, and put a system in place to take care to the customers. The last thing I want is anyone thinking that Surface Encounters is a racket, or that my company is a sham, emphasized Russo. I want to be sure the customer is completely satisfied before they sign off on the job and the installer leaves their home. In the manufacturing center where the granite and marble counter tops are cut and polished, Nazelli slipped away to ask questions of the workers. He wasnt surprised when a group of three technicians had the same response, Were proud to be known as one of the best companies to work for. Our managers open-door policy encourages us to ask questions and to offer concerns or suggestions that would be beneficial for our work and customers. Surface Encounters employees enjoy a compensation package that is unsurpassed in the industry which includes a nice benefit package, and a management philosophy that works to build employee moral. Surface Encounters encourages people to visit a showroom to learn more about natural stone countertops. Besides the selection and fabrication process, another important part of customer care is making sure one knows how to care for their granite countertop to keep it looking new for years to come. Visit http://www.surface-encounters.com to learn more about the process and care of your natural granite, marble and soap stone countertops. Their showroom hours are: Monday thru Thursday 10 a.m. to 7 p.m. Friday 10 a.m. to 6 p.m. Saturday 10 a.m. to 4 p.m. Sunday 12 p.m. to 4 p.m. Contact: Surface Encounters 888-789-4999 info@surface-encounters.com This pres release was submitted by Right Now Marketing Group, LLC.
